FAQ
Frequently Asked Questions
1. What materials are used in your handmade jewelry? Each listing has a detailed description of what the necklace or earrings are made of.
2. Do you offer customization or personalized orders? Yes, we love creating custom pieces! Contact mewith your ideas, and I'll work with you to design a unique piece of jewelry tailored to your preferences.
3. Do you offer gift wrapping services? Yes, all orders come beautifully packaged in a monogrammed black velvet bag. If you would like your item giftwrapped, you can add that upon checkout for an additional cost.
5. What is your return policy? We want you to love your purchase! If for any reason you're not satisfied, please contact us within 30 days of receiving your order for a refund or exchange. Please note that custom and personalized items as well as earrings (for hygiene reasons) are non-refundable.
6. How long will it take to receive my order? Each piece is handmade to order, so please allow 1-2 business days for processing before shipment. Shipping times vary depending on your location, but typically range from 3-7 business days within the US and 5-12 business days within Canada and internationally will vary depending on your location. If you need a specific delivery date, please contact us before ordering to ensure that you receive your order on time.
7. Do you offer wholesale pricing for retailers? Yes, we offer wholesale pricing for retailers interested in carrying our handmade jewelry in their brick and mortar stores. Please contact us for more information on wholesale opportunities.
8. How should I care for my handmade jewelry? To keep your jewelry looking its best, we recommend avoiding exposure to water, chemicals, and harsh cleaning agents. Store your jewelry in a dry, air-tight container when not in use, and gently polish with a soft cloth to maintain its shine.
9. Can I request a repair for my jewelry? Absolutely! We stand behind the quality of our craftsmanship and offer repair services for any damage or wear and tear your jewelry may incur. Contact us for more information on our repair process.
10. How can I contact customer support? For any further questions or assistance, please don't hesitate to reach out to our friendly customer support team at hi [at] gingerlydesigns.com. We're here to help!